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MillimeterCustomer Support Engineer - DSeries
Jan 6, 2006 12:00 PM
Department: Fulfillment
Reports To: Customer Support Manager
SUMMARY
Harris Software Systems is currently seeking a Customer Support
Engineer to work primarily throughout North America. Primary job
duties include installing Harris D-Series broadcast automation
systems at customer sites and solving customer issues from a home
based office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ideal candidate will have a strong knowledge of Harris D-Series
automation products. Ability to learn and retain knowledge in the
full line of Harris products is a must.
An encompassing grasp of broadcast products is required. Exemplar candidates will have a broadcast engineering background and have worked in broadcast facilities as an engineer or maintenance.
Provide technical phone support to D-Series customers when not installing and upgrading systems. This is required during normal business hours and for after hour emergencies.
Candidates must demonstrate a proactive customer demeanor, be able to work under pressure and enjoy working in an independent, autonomous atmosphere.
This position requires frequent travel 50% to 75% of the time.
EDUCATION and/or EXPERIENCE
- Bachelor’s degree from a four-year college or university is preferred
- At least 3 years experience maintaining the D-Series product line is required.
- Advanced knowledge of all DAL/D-Series automation operating systems.
- Linux experience is preferred.
- A background in broadcast IT technology and how this technology fits together within a facility is preferred.
- A technical background with experience in computer science and/or electrical engineering. MCSP certifications are desired.
- The expertise should include familiarity with the functions of audio and video equipment as well as personal computer architecture and networking.
Continue the discussion on “Crosstalk” the Millimeter Forum.