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MillimeterCustomer Support Engineer - ADC
Jan 6, 2006 12:00 PM
Department: Fulfillment
Reports To: Customer Support Manager
SUMMARY
Harris Software Systems is currently seeking a Customer Support
Engineer to work primarily throughout North America. Primary job
duties include installing Harris ADC broadcast automation systems
at customer sites and solving customer issues from a home based
office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ideal candidate will have a strong knowledge of Harris ADC
automation products. Ability to learn and retain knowledge in the
full line of Harris products is a must.
An encompassing grasp of broadcast products is required. Exemplar candidates will have a broadcast engineering background and have worked in broadcast facilities as an engineer or maintenance.
Provide technical phone support to ADC customers when not installing and upgrading systems. This is required during normal business hours and for after hour emergencies.
Candidates must demonstrate a proactive customer demeanor, be able to work under pressure and enjoy working in an independent, autonomous atmosphere.
This position requires frequent travel 50% to 75% of the time.
EDUCATION and/or EXPERIENCE
- Bachelor’s degree from a four-year college or university is preferred
- At least 3 years experience maintaining IT systems in a corporate environment is desired.
- At least 3 years experience maintaining Harris ADC systems in a broadcast environment is desired.
- Advanced knowledge of Windows 2000/XP operating systems is required.
- Microsoft SQL server experience is required.
- Strong TCP-IP networking skills is required.
- Must have ample experience with network architectures, WANs, LANs, Switches, Routers and Hubs.
- A background in IT technology and how this technology fits together within a facility is preferred.
- A technical background with experience in computer science and/or electrical engineering. MCSE certifications are desired.
Please send resumes to: smink@harris.com
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